Terms & Conditions

Welcome to Label By Pushp. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Label By Pushp is an online fashion brand offering women's ethnic wear, including co-ord sets, suit sets, kurta sets, kaftans, sarees, dresses, blouses, and other apparel.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information provided by you is true, accurate, and complete.
You will use this website only for lawful purposes.

3. Products & Availability

We strive to ensure that all product descriptions, images, colors, sizes, and pricing are accurate.

However:

Product colors may vary slightly due to lighting, photography, and screen settings.
Slight variations in embroidery, prints, weaving, or handcrafted details are natural characteristics of the garment.
All products are subject to availability.
We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices are displayed in Indian Rupees (INR) unless stated otherwise.
Prices are inclusive of applicable GST.
Prices may change without prior notice.
Promotional prices are valid only during the specified promotion period.

5. Orders

An order is confirmed only after successful payment and receipt of an order confirmation email.

Label By Pushp reserves the right to:

Cancel orders due to pricing or technical errors.
Reject fraudulent or suspicious transactions.
Limit quantities purchased per customer.
Cancel orders that violate our policies.

If your order is cancelled after payment, the full amount will be refunded to your original payment method.

6. Payment

We accept secure online payments through authorized payment gateways.

Available payment methods may include:

UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Other payment methods available at checkout

Orders will be processed only after successful payment confirmation unless Cash on Delivery (if available) has been selected.

7. Shipping Policy

Domestic Shipping

Orders are usually processed within 1–3 business days.
Delivery timelines generally range from 3–7 business days, depending on your location.
Shipping timelines may vary during festivals, sales, or unforeseen circumstances.

International Shipping

Label By Pushp ships internationally to selected countries.

International orders may be placed through our website or by contacting us via WhatsApp.
Shipping charges are calculated based on destination, package weight, and courier partner.
Delivery generally takes 7–21 business days, depending on customs clearance and destination.
Customers are responsible for any customs duties, VAT, import taxes, or local charges imposed by their country's authorities.
Label By Pushp is not responsible for delays caused by customs clearance, courier partners, weather conditions, or government regulations.
Once dispatched, international orders cannot be cancelled, returned, or exchanged unless the wrong or damaged product has been delivered.
Customers are responsible for providing complete and accurate shipping information.

8. Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

9. Returns & Exchanges

Returns and exchanges are accepted only in accordance with our Return & Exchange Policy.

To be eligible:

Products must be unused.
Original tags must remain attached.
Products must be returned in their original packaging.
Return requests must be initiated within the time period mentioned in our Return Policy.

Products purchased during sale or promotional events may not be eligible for return unless they are damaged, defective, or incorrect.

10. Intellectual Property

All content available on this website, including but not limited to:

Logo
Product images
Product photography
Graphics
Designs
Videos
Text
Website layout

is the exclusive property of Label By Pushp and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Responsibilities

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload harmful software or malicious code.
Copy or misuse website content.
Interfere with website functionality.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Limitation of Liability

Label By Pushp shall not be liable for:

Indirect or consequential damages.
Delivery delays caused by courier partners.
Losses resulting from incorrect customer information.
Website interruptions due to maintenance or technical issues.

Our maximum liability shall not exceed the value of the product purchased, except where required by applicable law.

14. Force Majeure

Label By Pushp shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government restrictions
Strikes
Pandemics
War
Transportation disruptions
Internet or power failures

15. Discount & Coupon Policy

Only one promotional code may be used per order unless otherwise specified.
Coupons cannot be exchanged for cash.
Label By Pushp reserves the right to modify or withdraw any promotional offer without prior notice.
Coupons are not applicable on selected collections unless mentioned.

16. Product Care

Customers are advised to follow the Wash Care Instructions provided with each garment.

Improper washing, ironing, drying, or handling may damage the garment, for which Label By Pushp shall not be responsible.

17. Website Accuracy

We make every effort to keep the information on our website accurate and up to date.

However, occasional typographical errors, pricing inaccuracies, or product description errors may occur. We reserve the right to correct such errors without prior notice.